Sharper Edges Returns Policy
If you are not completely satisfied with your purchase from Sharper Edges, we're here to help. Please see below for our returns policies and procedures.
Before sending any items back to us, please submit a Returns request either from your Account menu, or via the Contact Us form. Customer Service will then contact you during regular business hours to collect additional information and initiate the applicable next steps.
- Return requests must be submitted within 3 weeks (21 days) of the delivery date in order to be considered.
- A Return Authorization Number (“RA#”) must be obtained before any returns. This number will be provided by Customer Service during the returns process. Please write this number on the outside of the package when sending products back to us.
- Items that are returned for reasons other than defects or errors must be returned in new, sellable condition including the original undamaged packaging and all accessories.
- Defective items returned without original packaging must include all accessories and parts to be accepted for credit. Merchandise that damaged due to misuse or modified in any way will be discarded and no credit will be issued.
- For defective items or if the wrong item was delivered, Sharper Edges will provide a prepaid shipping label. For any other reason for the return request, return shipping may be the responsibility of the buyer. Original shipping costs are non-refundable unless the return is due to defective merchandise or the wrong item was delivered.
- In most cases, Sharper Edges will replace the product. If the item is not in stock we will issue a refund to the original form of payment.
- Credit for approved returned merchandise plus any applicable shipping costs or taxes will be posted to the original form of payment within 10 business days from the day we receive and inspect the merchandise.
Release, Assumption of Risk, Waiver of Liability, and Indemnity Agreement:
By purchasing any item sold by Sharper Edges, LLC, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated, or sold. The buyer expressly agrees to indemnify and hold harmless Sharper Edges, LLC. for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations.